Terms of service

✅ Terms & Conditions

Last Updated: October 2025

Welcome to VELOZO. These Terms & Conditions govern your access to and use of our website https://velozo.in/ and all purchases made from our store. By using our services, you agree to be bound by these terms.

If you do not agree, please do not use our website or make any purchase.

🛍️ About Our Business

Store Name: VELOZO
Business Type: Sole Proprietorship
Registered in: Assam, India
Support Email: velozo2025.in@gmail.com
Support Phone/WhatsApp: +91-9435067891

🛒 Use of Our Website

You agree not to:

Violate any laws or regulations of India
Submit false information or impersonate another person
Interfere with website security or functionality
Attempt to copy or resell any content or products without permission

You must be 18 years or older to purchase from our store.

📦 Order Acceptance

All orders are subject to:

Product availability
Payment confirmation (except COD)
Verification checks (especially for COD orders)

VELOZO may cancel orders for reasons including incorrect details, product unavailability, or suspected fraud. Refunds, if applicable, will be processed as per our Refund Policy.

💳 Pricing & Payments

Prices shown are in Indian Rupees (INR).
We accept:

UPI
Debit/Credit Cards
Net Banking
COD (Cash on Delivery)

Prices, offers, and product details may change without notice.

We currently do not charge GST (No GSTIN registered).

🚚 Shipping & Delivery

We ship within India only.
Delivery timelines: 5–14 working days after dispatch.
Shipping terms follow our Shipping Policy.

Once products are dispatched, delivery delays caused by courier or external factors are beyond our control.

🔄 Returns, Exchanges & Cancellations

Our policies regarding returns, exchanges, and cancellations are governed strictly by:

Refund & Return Policy
Cancellation Policy

We advise all customers to read them carefully before purchase.

🔒 Privacy & Data Protection

We collect and process customer information as described in our Privacy Policy.
By using our website, you consent to such processing.

🧿 Intellectual Property

All content on this website — including product images, logos, descriptions, graphics, and layout — is the property of VELOZO.
Unauthorized reproduction or distribution is prohibited.

⚠ Product Disclaimer

As a reseller of Health, Fitness, Beauty, Grooming, and Spiritual products:

Products should be used as per manufacturer instructions
Individual results may vary
We do not provide medical claims, diagnosis, or warranties

Consult a healthcare professional when necessary.

🏛️ Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
All disputes are subject to the exclusive jurisdiction of the courts of Tezpur, Assam.

🔄 Policy Changes

VELOZO may update these Terms & Conditions at any time.
Continued use of our website after updates means you accept the revised terms.

📞 Contact Us

For questions or concerns related to these Terms, contact us:
📧 velozo2025.in@gmail.com
📱 +91-9435067891
🕙 Monday to Saturday – 10 AM to 7 PM